High call volume

Payment Break – The closing date for first applications to be received and approved is 30 September (please allow time for processing).

Important Information About Payment Breaks

A payment break may result in higher monthly payments over the term of the mortgage / loan / facility.    

If you are in a position to continue or revert to making payments it is in your financial best interests to do so as the cost of credit may increase because of the payment break.

Get the help you need

We have put supports in place for our customers impacted by COVID-19, including a three month payment break for Personal, Business and Home loan customers.

Find out how we can help.


Mortgage customers

Mortgage Customers

Apply online for a 3 month payment break or manage your existing payment break on your mortgage

Banking from home

Personal Loans / Car Finance Customers

Apply for a 3 month payment break or manage your existing payment break on your Personal Loan(s)

Business Customers

Business Customers

Apply for a 3 month payment break, manage your existing payment break and find out more about our range of additional solutions

Frequently Asked Questions

Live updates

Live Updates

Visit our message centre to view all our latest updates.

Worried about payments

Worried about payments?

We are making every effort to help all our customers through this crisis.

Elderly and vulnerable customers

Elderly and vulnerable customers

Help for vulnerable customers or those who are cocooning.

Keep banking with us


Banking from home

Ways to bank

During the COVID-19 outbreak you can bank with us day and night through your mobile, desktop and tablet.

Banking from home


Contactless limit on your card has been increased to €50. For items over €50 you can pay using your device in most shops.


In branches

Some branch opening hours have changed & we’ve introduced priority banking hours for vulnerable customers until 11am.

Service updates

Service updates

Keep up to date with important changes or disruptions to our services as a result of COVID-19.

A message from Colin Hunt, CEO


We recognise the extraordinary pressure on families, individuals, businesses and communities as a result of the sudden disruption of the COVID-19 pandemic. All our staff and systems are focussed on supporting our customers and economy through this unprecedented crisis. To that end we have in place a range of robust measures designed to buttress customers against the enormous challenges now facing us. I urge anyone experiencing difficulties to contact the bank as early as possible.


Yours Sincerely,

Colin Hunt, AIB Group CEO

Customer Tips

Customer Tips

Some tips for staying healthy while conducting your banking transactions during this time

Continuity Statement

AIB Business Continuity Statement

Click for further details on how we continue to do business

Worried about payments

Beware of fraud and scammers

Keeping your money safe and secure really is more important than ever

Government resources and updates

The government has announced a National COVID-19 Income Support Scheme. This will provide financial support to Irish workers and companies affected by the crisis.

Read more


Latest information